Syed Basharat Aziz

Head of PMO | Strategic Program & Portfolio Management Leader

Riyadh, SA.

About

Highly accomplished and results-driven Head of PMO with 26 years of progressive experience in Project, Program, and Portfolio Management, IT Service Management, and IT Security. Proven leader in establishing 5 PMOs, delivering 3 Portfolios, 32 Programs, and 213 Projects across 13 organizations, leveraging Agile, Hybrid, and Waterfall methodologies. Adept at driving digital transformation, optimizing operations, and enhancing cybersecurity posture to achieve strategic business objectives in banking, financial services, and government sectors.

Work

Geidea

Head of PMO

Riyadh, Riyadh, Saudi Arabia

Feb 2022→ Dec 2024

Summary

Led the strategic design, establishment, and operational oversight of the Group PMO for Geidea, driving successful execution of complex programs and projects across multiple countries.

Highlights

Designed, established, operated, and sustained a Group PMO across KSA, UAE, and Egypt, overseeing 3 Portfolios, 14 Programs, and 86 Projects with a 13-member team.

Directed the SAMA CSF-ML3 Program (12 projects), preparing Geidea to achieve SAMA Cyber Security Framework Maturity Level 3 compliance, enhancing organizational security posture.

Managed the DC Consolidation Program (8 projects), consolidating 5 data centers into one to achieve cost savings, improve security, and reduce operational administration.

Spearheaded the DR Consolidation Program (9 projects), consolidating 2 disaster recovery sites into one to reduce costs, improve security management, and streamline operational administration.

Orchestrated the Egypt Migration Program (3 projects), migrating applications and databases for Egypt merchants from KSA to Egypt data center, resulting in cost savings, enhanced performance, decreased latency, and improved security.

Led the UAE Stack Program (4 projects) to build Geidea's data center and disaster recovery site for UAE business continuity.

Oversaw the SAP Program (4 projects) to optimize SAP processes and integrate SAP S4/HANA with C4C, enhancing operational efficiency and data management.

Al Moammar Information Systems Company (MIS) at NIC

ITSM Consultant

Riyadh, Riyadh, Saudi Arabia

Jan 2021→ Dec 2021

Summary

Provided expert IT Service Management (ITSM) consulting services, focusing on ITIL3 assessment, documentation, and automation for a national information center.

Highlights

Led the ITIL3 Assessment Project, evaluating As-Is processes and proposing To-Be solutions to enhance service delivery.

Developed comprehensive ITIL v3 documentation in alignment with best practices, improving process standardization and knowledge management.

Managed the ITIL3 Automation Project, automating key processes within the ITSM tool to boost efficiency and reduce manual effort.

Minds United

Program Manager / IT Service Manager

Riyadh, Riyadh, Saudi Arabia

Nov 2019→ Dec 2020

Summary

Managed complex programs and IT services for Saudi Exim Bank / STC Pay, focusing on establishing robust program management frameworks and enhancing operational capabilities.

Highlights

Authored comprehensive policies, processes, procedures, and templates for the Program Management Office (PgMO) at Saudi Exim Bank, enabling structured project and program execution.

Implemented the PgMO / SMO Establishment Program at Saudi Exim Bank, laying the foundation for efficient program and service management operations.

Minds United

Program Manager/IT Service Manager

Riyadh, Riyadh, Saudi Arabia

Apr 2018→ Aug 2019

Summary

Oversaw critical customer-focused automation and trade finance enhancement programs for Gulf International Bank, driving efficiency and improved client experience.

Highlights

Managed the Customer Focus Automation Program (6 projects), including CRM, Loan Origination, Document Management, and Customer Onboarding (COB) projects, enhancing customer lifecycle management.

Directed the Sejel Banking Program (3 projects), overseeing implementation, integration, and optimization of banking solutions.

Led the Robotics Process Automation Program (3 projects), deploying UI Path and automating credit card reconciliation and wholesale loan operations, significantly improving process efficiency.

Managed the Eximbills Trade Finance Enhancement Program (6 projects), implementing LC re-finance, Arabization, online voucher posting, email notifications, AML workflow, and blanket overdraft controls, improving control and efficiency of trade finance operations.

Arabian Centres

Head of IT Support Services

Riyadh, Riyadh, Saudi Arabia

Nov 2016→ Feb 2018

Summary

Spearheaded the Digital Transformation Program, implementing a comprehensive service desk and asset management system to enhance IT support and operational efficiency.

Highlights

Identified, procured, and implemented a Service Desk Tool, standardizing incident, request, and problem management processes.

Developed and published comprehensive Incident Management, Request Fulfillment, Problem Management, Asset Management, and Service Desk Policy, Workflow, and Procedure Documents.

Formed and managed an Inventory Management System, including configuration and labeling of all IT Assets, improving asset tracking and utilization.

Araamis

Program Manager

Riyadh, Riyadh, Saudi Arabia

Jun 2014→ Nov 2016

Summary

Managed the HQ Automation and Transformation Program, driving operational efficiency, staff productivity, and digital presence enhancements.

Highlights

Automated operational and projectized staff work, implementing reporting, tracking, and financial resource management systems.

Revamped the company website with interactive content and responsive design, improving user engagement and brand presence.

Installed and configured access control, CCTV, and Fire Alarm systems, enhancing physical security and safety.

SMCI

Program Manager/IT Security Consultant

Riyadh, Riyadh, Saudi Arabia

Aug 2010→ Jun 2014

Summary

Provided strategic program management and IT security consulting, ensuring adherence to best practices and delivering critical projects for multiple banking clients.

Highlights

Established a Controlling PMO to support and enforce project management processes, templates, and guidelines across multiple banking clients, ensuring uniform practices.

Implemented the Enterprise Project Management Office Establishment Program at Mobily, utilizing CA Clarity to automate the entire project lifecycle from inception to closure.

Led the PCI-DSS Certification Programs for Riyad Bank (2011, 2012, 2013), achieving and maintaining certification on PCI-DSS v1.2 and v2.0 by complying with requirements and passing external audits for 17, 9, and 9 projects respectively.

Managed the ITSM Program for Riyadh Military Hospital (3 projects), conducting ITIL Maturity Assessments, identifying gaps, and implementing BMC ITSM Tool for improved service delivery.

Delivered and implemented the IT Security Program for Arabsat (10 projects), configuring security hardware and applications to secure internal and external networks.

Ejada

Senior Project Manager/IT Service Manager/IT Security Consultant

Riyadh, Riyadh, Saudi Arabia

Dec 2007→ Mar 2010

Summary

Provided consultative and leadership services in project management, IT service management, and IT security, ensuring project consistency and predictability for diverse clients.

Highlights

Operated a Supportive PMO, providing templates, best practices, training, and information access to project staff, ensuring consistency and predictability in project delivery.

Directed the HEOD Programs at the Ministry of Economy and Planning (11 projects), Ministry of Labor (3 projects), and Ministry of Health (2 projects), focusing on strategic initiatives, meeting management, and operational efficiency for high-level executives.

Implemented the PCI-DSS Certification Program at Bank Al Bilad (2 projects), deploying Tripwire for File Integrity Monitoring and Safe Net for Application and Database Encryption.

Al Rajhi Bank

IT Projects Manager/IT Service Manager

Riyadh, Riyadh, Saudi Arabia

Feb 2006→ Nov 2007

Summary

Managed IT projects and services, ensuring successful delivery and operational excellence within the banking sector.

Highlights

Oversaw the full lifecycle of critical IT projects, ensuring timely delivery and adherence to budget and quality standards.

Implemented IT service management best practices to optimize service delivery and support for banking operations.

Collaborated with cross-functional teams to align IT initiatives with business objectives, enhancing overall organizational efficiency.

Saudi Oger

IT Consultant

Riyadh, Riyadh, Saudi Arabia

Nov 2004→ Jan 2006

Summary

Provided expert IT consulting services, advising on technology solutions and infrastructure improvements to enhance business operations.

Highlights

Analyzed existing IT infrastructure and processes, providing strategic recommendations for system enhancements and optimization.

Supported the implementation of new IT systems and solutions, ensuring seamless integration and minimal disruption.

Collaborated with stakeholders to define technical requirements and develop tailored IT strategies to meet organizational goals.

Computer Associates Middle East

Technical Consultant

Dubai, Dubai, United Arab Emirates

Apr 2003→ Jul 2004

Summary

Delivered specialized technical consulting services, implementing and supporting complex software solutions for diverse clients.

Highlights

Provided expert technical guidance and support for Computer Associates' product suite, ensuring optimal performance and client satisfaction.

Configured and deployed enterprise software solutions, customizing them to meet specific client business requirements.

Conducted technical training for client teams, enabling them to effectively utilize installed systems and troubleshoot issues.

Netsol CONNECT (PVT.) LTD.

System Administrator

Karachi, Sindh, Pakistan

Jun 2000→ Apr 2003

Summary

Managed and maintained critical IT systems, ensuring high availability, performance, and security for organizational operations.

Highlights

Administered Windows servers and network infrastructure, ensuring optimal uptime and performance for business-critical applications.

Implemented and managed system security protocols, protecting data integrity and preventing unauthorized access.

Provided technical support to end-users, resolving system issues and ensuring smooth daily operations.

PieNet Global (PVT.) LTD.

Network Engineer

Karachi, Sindh, Pakistan

Oct 1998→ Jun 2000

Summary

Designed, implemented, and maintained robust network infrastructure, ensuring reliable connectivity and optimal network performance.

Highlights

Configured and troubleshot network devices, including routers and switches, to maintain network stability and performance.

Monitored network traffic and implemented security measures to protect against cyber threats and ensure data integrity.

Collaborated with IT teams to plan and execute network upgrades and expansions, supporting growing business needs.

Customers Satisfaction Technology

LAN Administrator

Karachi, Sindh, Pakistan

May 1997→ Sep 1998

Summary

Managed local area network (LAN) operations, ensuring seamless connectivity and efficient resource sharing for the organization.

Highlights

Administered LAN servers and workstations, ensuring optimal performance and availability for all users.

Provided technical support for network-related issues, resolving problems efficiently to minimize downtime.

Implemented network security policies and procedures, safeguarding data and resources from unauthorized access.

Education

Virtual University of Pakistan

Jan 2015→ Dec 2015

Bachelor of Arts Business Administration

Preston Institute of Management Sciences and Technology

Jan 2001→ Jan 2003

Master of Science Information Technology Grade: 3.4/4.0 GPA

Florida Green University

Jan 1995→ Jul 1999

Bachelor Computer Science

Languages

English

Certificates

Program Management Professional, PgMP

Dec 2024

PMI

International Project Management Officer Expert

Apr 2024

AIPMO

International Project Management Officer Practitioner

Jun 2023

AIPMO

Certified Data Storyteller

May 2023

Anecdote

Certified Fintech Practitioner

Feb 2023

The London Institute of Banking and Finance

MSP Foundation

Dec 2020

Axelos

ITIL v4 Managing Professional

Apr 2020

Axelos

Payment Card Industry Professional

Sep 2012

PCI Security Standards Council

ISO/IEC 20000 Practitioner

Jun 2012

APMG

Payment Card Industry Internal Security Assessor

Jun 2012

PCI SSC

ITIL v3 Expert

Jun 2011

Office of Government Commerce

ITIL v2 Service Manager

May 2010

OGC

Introduction to Six Sigma

Jul 2008

Quality Gurus

Project Management Professional, PMP

May 2008

Project Management Institute (PMI)

CA Certified Unicenter System Engineer

Oct 2006

Foundation Certificate in IT - Service Management

Mar 2006

OGC

CA Certified Desktop Management Administrator

Nov 2005

Risk Management Technical Professional

Jul 2005

McAfee

CA Certified Unicenter System Administrator

May 2003

Cisco Certified Network Associate

Dec 2001

Cisco Systems

Microsoft Certified System Engineer

Dec 2000

Microsoft Corporation

Skills

Project & Program Management

PMO Leadership, Portfolio Management, Agile, Hybrid, Waterfall, Digital Transformation, Project Lifecycle Management, Strategic Planning, Stakeholder Management, Risk Management, Budget Management, Resource Allocation, Change Management, PMI, PgMP, PMP, AIPMO.

IT Service Management

ITIL v2/v3/v4, Service Desk Management, Incident Management, Problem Management, Request Fulfillment, Asset Management, ITSM Tools (BMC ITSM), Process Optimization, Service Delivery.

Cybersecurity & Compliance

IT Security, PCI-DSS (v1.2, v1.2.1, v2.0), SAMA CSF-ML3, ISO/IEC 20000, Data Center Consolidation, Disaster Recovery (DR), Security Hardware/Appliances, Network Security, File Integrity Monitoring (Tripwire), Application & Database Encryption (Safe Net).

Technical Tools & Platforms

Computer Associates Clarity, Microsoft Project, Microsoft Word/Excel, Microsoft SharePoint, UI Path (RPA), SAP S4/HANA, SAP C4C, Genesys, VuNet, iNetCo, BNPL, GPOS, SoftPos, Cisco Networking, Microsoft Systems.

Business & Financial Technology

Fintech, Payment Systems (ECR, POS), Digital e-Receipts, Buy Now Pay Later (BNPL), CRM Systems, Loan Origination Systems (CLOS), Document Management Systems (DMS), Trade Finance (Eximbills), Robotics Process Automation (RPA).

Data & Analytics

Data Storytelling, KPI Tracking, Reporting & Analytics, Performance Monitoring.

Leadership & Consulting

Team Leadership (13 members), Client Engagement, Consultative Services, Organizational Excellence, Strategic Initiatives, Cross-functional Collaboration, Mentoring & Training.